After a “unacceptable” outage, Canada’s industry minister will meet with Rogers’ CEO

Key Takeaways:

• According to his plans, the CEO of Rogers Communications and other telecom officials will be met by Canada’s industry minister.
• However, many people—including Ontario resident Paul Platt—kept bringing up service problems until Sunday.

In the wake of a significant outage that effectively shut down the Rogers network for at least 15 hours, Canada’s industry minister says he plans to meet with the CEO of Rogers Communications and other telecom officials.

Francois-Philippe Champagne intends to meet with Tony Staffieri, the CEO of Rogers, to discuss the significance of enhancing “the reliability of the networks across Canada,” according to a statement issued by his office.

According to the statement, Champagne called the service outage last week that prevented access to several financial, law enforcement, and healthcare services “unacceptable” and explicitly voiced this opinion to the CEO of Rogers.

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According to a statement from Staffieri on Saturday, the “great majority” of users were back online, blaming Friday’s huge outage on a network system failure during a maintenance upgrade.

However, many people kept mentioning service interruptions into Sunday, including Paul Platt, a resident of Courtice, Ontario. He claims that his home wireless network was only fixed after being down for more than 48 hours.

When questioned by The Canadian Press about the ongoing failures, Rogers declined to comment, citing Staffieri’s earlier remark that technical teams are still keeping an eye out for “any residual sporadic issues.”

The number of users reporting issues with Rogers’ service was substantially greater than typical on Saturday afternoon and Sunday morning, according to Downdetector, a website that records outages.

The cities with the most reports on the website were Montreal, Toronto, and the nearby city of Mississauga, Ont., as well as London and Kitchener, also in Ontario.

Source: Global News